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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Casey Bui

Casey Bui

January 19, 2026

5  out of  5
rating by Casey Bui
"Derric Luong was extremely informative and helpful with helping me switch from GEICO to State Farm. Definitely recommend working with him!"
We responded:
"Thank you, Casey! I'm happy to hear that Derric was informative and helpful during your switch to State Farm. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
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Kathy Salts

January 16, 2026

5  out of  5
rating by Kathy Salts
"I was looking to see if I can save money on my car insurance, so I contacted Paula Henry to find out a quote. She connected me with Louise which was so helpful & patient with me. He was able to save me an extra $80 a month by switching. Thank you both so much!!! Excellent customer service!"
We responded:
"Thank you for your review, Kathy! I'm happy to hear that Paula and Louise were able to assist you and help save you money on your insurance. We appreciate your kind words about our customer service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Emerson Goering

December 24, 2025

5  out of  5
rating by Emerson Goering
"Lisa was incredibly informative and so approachable! I’ve been recommending her to all of my friends and family."
We responded:
"Thank you, Emerson! I'm happy to hear that Lisa provided such informative and approachable service. Your recommendations to friends and family mean a lot to us. If you need anything else, feel free to reach out!"
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Chris Owens

December 9, 2025

5  out of  5
rating by Chris Owens
"If you are looking for new insurance give Caleb Hanke’s team a shot at earning your business. His team is professional and courteous and a pleasure to work with. Most recently I needed to acquire insurance for a family member and was introduced to Derric Luong. Derric was very knowledgeable and provided stellar customer service as we navigated through numerous options for home and auto insurance and implemented the policies."
We responded:
"Thank you, Chris! I'm delighted to hear about your positive experience with Derric and our team. We strive to provide knowledgeable and courteous service, and it's wonderful to know we met your expectations. If you need any further assistance, feel free to reach out. We're here to help!"
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Lesa Baxter

December 3, 2025

5  out of  5
rating by Lesa Baxter
"Lisa is very helpful and goes the extra mile. I appreciate her attention to details and explanations very much. Very comfortable office and pleasant staff."
We responded:
"Thank you for your feedback, Lesa! I'm happy to hear that Lisa's dedication and thoroughness made a positive impact on your experience. Our team takes pride in creating a welcoming environment for our customers. If you have any more questions or need assistance, feel free to reach out anytime!"
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Betty Conner

November 14, 2025

5  out of  5
rating by Betty Conner
"Agent was very helpful and efficient got me a good deal on insurance on my truck answered all concerns"
We responded:
"Thank you, Betty! I'm happy to know you found our service helpful and efficient. It's great to hear that we could assist you in getting a good deal on your truck insurance and address all your concerns. If you need anything else, feel free to reach out!"
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Mike Palmer

November 12, 2025

5  out of  5
rating by Mike Palmer
"I received stellar service from my representative Paula Henry. She answered all my questions, offered numerous options and solid advice. Plus, she was informative, warm and friendly."
We responded:
"Thank you, Mike! I'm happy to hear that Paula provided you with such excellent service. Her ability to offer options and advice while being informative and friendly is something we truly value. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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Jeremy Spotted Elk

November 12, 2025

5  out of  5
rating by Jeremy Spotted Elk
"Fast and friendly. Supes easy!"
We responded:
"Thank you, Jeremy! I'm glad you found the service fast and friendly. If you ever need anything else, feel free to reach out!"
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Linda Rangel

November 6, 2025

5  out of  5
rating by Linda Rangel
"Caleb always there for me and his employees wonderful customers service"
We responded:
"Thank you, Linda! I'm happy to know that you appreciate the support from our team. We're committed to providing excellent service and are here whenever you need us. Let us know if there's anything else we can assist you with!"
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Juanita Ridgeway

November 5, 2025

5  out of  5
rating by Juanita Ridgeway
"I have had State Farm for many years and my dad always told us there is no better insurance. I've always had exceptional customer service over the years but Paula goes above and beyond. She is professional, knowledgeable and always takes her time to explain issues that you may not understand. Thank you Paula for....well, just for being there'!"
We responded:
"Hey Juanita! We’re grateful for your continued trust and so glad Paula has been such a help with your auto and renter’s insurance. She takes great pride in making sure every question is answered and that each customer feels supported. It means a lot that you’ve stayed with us through the years and took the time to share your experience."
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Curt

November 4, 2025

5  out of  5
rating by Curt
"Lisa was awesome"
We responded:
"Curt, thank you for your feedback! I'm glad to hear that Lisa provided you with such a positive experience. We appreciate your support and are here if you need anything else!"
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Isaak Tolle

November 4, 2025

5  out of  5
rating by Isaak Tolle
"Derric was extremely helpful, kind, and easy to talk to. I'm very happy to be doing business with this firm and their employees!"
We responded:
"Isaak, thank you for your wonderful feedback! I'm glad to hear that Derric provided such helpful and kind service. We’re happy to have you with us and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"
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Paola Louis

October 30, 2025

5  out of  5
rating by Paola Louis
"Caleb Hanke and his team are great, their customer service and compassion are outstanding. They care about their customers and what is the best for their needs. I definitely recommend them!"
We responded:
"Thank you, Paola! I'm happy to hear that you appreciate the service and care from the team. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Paola Louis

Paola Louis

October 30, 2025

5  out of  5
rating by Paola Louis
"Caleb Hanke and his team are amazing! They are always willing to go the extra mile to help our community. Derric’s customer service and expertise are vital. They are always friendly and quick to respond! I will definitely recommend them."
We responded:
"Paola, thank you for your wonderful feedback! I'm happy to hear that the team, especially Derric, have been able to provide you with excellent service. Your recommendation means a lot to us. If there's anything else we can assist you with, just let us know!"
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Daniel Sanchez

October 28, 2025

5  out of  5
rating by Daniel Sanchez
"Derric was efficient and helped me get the best coverage for the best value."
We responded:
"Thank you, Daniel! I'm happy to hear that Derric was able to assist you efficiently and find the best coverage for you. We appreciate your feedback and are here for any future insurance needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Ginger Given

Ginger Given

October 27, 2025

5  out of  5
rating by Ginger Given
"Derric Luong helped me through the process of acquiring auto insurance. He is a VERY personable, helpful and courteous person. He gave me a detailed summary of discounts and policy particulars. He deserves accolades for the part he plays in this company. Thank you for your help, Derric!"
We responded:
"Thank you, Ginger, for your wonderful feedback! I'm delighted to hear that Derric provided such personable and helpful service during your insurance process. We truly value his dedication and are glad he could assist you with detailed information. If you have any more questions or need further assistance, feel free to reach out!"
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LISA CHENG

October 21, 2025

5  out of  5
rating by LISA CHENG
"Derric is awesome to work with! Very communicative and very knowledgeable. Helped with every step of the way."
We responded:
"Lisa, thank you for your wonderful feedback! I'm happy to hear that Derric provided such knowledgeable and communicative service. Our team is dedicated to supporting you every step of the way. If you need anything else, feel free to reach out!"
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Christy Austin

October 1, 2025

5  out of  5
rating by Christy Austin
"I dread making business calls. Between long hold times, conversing with AI robots who don't want to transfer you, and talking to customer service representatives who often don't care to help get what you need, contacting Caleb Hanke's office is a huge breath of fresh air.

Every person in that office Is professionalism personified, given with good cheer. Caleb, Nycole, and Paula (who is quite the Rockstar!) go far out of their way to make sure that my needs are satisfied in my questions are answered. They are genuine and down to earth folks who are extremely well versed in policy and efficient in delivering assistance. Caleb takes his time ensuring that I am getting the policy that best suits my needs and for the lowest cost possible.

Paula and Nycole are not only efficient and dedicated, but also have a great sense of humor. I'm very grateful that I found this agency and recommend them highly to anyone looking for excellence in service!"
We responded:
"Thank you for your wonderful feedback, Christy! I'm so happy to hear that you find our office a refreshing change from typical business calls. It's great to know that our team have made such a positive impact with their professionalism and dedication. We truly appreciate your recommendation and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Julie Janzing

Julie Janzing

September 24, 2025

5  out of  5
rating by Julie Janzing
"Met with Luis for quotes on auto and home insurance. Decided to switch due to considerable savings for same full coverage. I am very happy I made the change! Luis was very knowledgeable and explained things well and was very helpful in completing the transition. I had a great experience and would definitely recommend this branch. Caleb Hanke will be my agent."
We responded:
"Thank you for your review, Julie! I'm glad to hear that Luis was able to assist you effectively and that you're satisfied with the savings and coverage. It's wonderful to know you had a positive experience with our office. We're here for any future insurance needs you might have!"
Profile photo of Emma Knipp

Emma Knipp

September 23, 2025

5  out of  5
rating by Emma Knipp
"Derric was so helpful in getting my auto insurance!"
We responded:
"Thank you, Emma! I'm happy to hear that Derric was able to assist you with your insurance needs. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Tristan Bain

September 22, 2025

5  out of  5
rating by Tristan Bain
"Did awesome to make sure I got the best deal! Followed me through everything definitely recommend! Thank you so much!"
We responded:
"Thank you, Tristan! I'm happy to know you had a great experience and found a deal that works for you. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Jennifer

September 10, 2025

5  out of  5
rating by Jennifer
"I am new to State Farm and I was so happy to switch due to the fact of lower rates. Derric text me back so quickly and was able to find me a policy for home and auto the same day! It was not stressful and he was able to text me while I was working. My roof also got damaged and the whole claims process was not stressful and they issued the check very quickly. I just spoke with Caleb today and he was very polite and made sure I didn't have any questions and plans on assisting me with saving for retirement. Thanks for all your help!"
We responded:
"Thank you, Jennifer, for sharing your experience! I'm glad to hear that Derric was able to assist you promptly and make the process smooth. It's great that Caleb could also help with your retirement planning. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Profile photo of Charlene Marvin

Charlene Marvin

August 7, 2025

5  out of  5
rating by Charlene Marvin
"I was just wanting to check out other insurance companies because our insurance kept going up with each statement. Being on a fixed income it is getting more and more hard to make ends meet. Well, Louis contacted me and we had a very pleasant phone conversation about coverage. So, we came in the office today to go over things more in detail . He was very pleasant, kind, patient, and really helped me understand. Needless to say he was able to really help me and I switch our vehicles .
Thank you Louis.....
Many Blessings 🪶"
We responded:
"Thank you, Charlene, for sharing your experience! I'm happy to hear that Louis was able to assist you with your insurance needs and provide clarity on your coverage options. We appreciate your trust in us and are here to support you. If you have any more questions or need further assistance, feel free to reach out anytime. Many blessings to you as well!"
Profile photo of Rhea Arsenio Wickersham

Rhea Arsenio Wickersham

August 5, 2025

5  out of  5
rating by Rhea Arsenio Wickersham
"I give this company more than 5 stars, especially Sir Luis. I really liked how patient and professional he was. I really do appreciate you! May the Lord Jesus bless you abundantly with love and mercy. 😊"
We responded:
"Thank you so much, Rhea! I'm delighted to hear about your positive experience with Luis. We're grateful for your kind words and blessings. If there's anything else we can do for you, please let us know!"
Profile photo of Vy Dao

Vy Dao

July 29, 2025

5  out of  5
rating by Vy Dao
"I am grateful to Derric for all he did for us. He resolved all our situations and also provided us with many excellent deals. Thank You Derric.

Chúng tôi rất thích làm việc với Derric không những vì anh ta rất quan tâm và cố gắng đưa ra cho chúng tôi những điều tốt nhất với mà anh ta làm cho chúng tôi rất hài lòng. Cám ơn Derric."
We responded:
"Cảm ơn Vy Dao đã chia sẻ đánh giá tuyệt vời này! Tôi rất vui khi biết rằng Derric đã mang lại trải nghiệm tốt và giúp bạn tìm được những ưu đãi tuyệt vời. Chúng tôi luôn nỗ lực để mang đến dịch vụ tốt nhất cho khách hàng. Nếu bạn cần hỗ trợ thêm, đừng ngần ngại liên hệ với chúng tôi nhé!"